腫瘤專科醫(yī)院護理軟技能現(xiàn)況調(diào)查及對策
腫瘤專科醫(yī)院護理軟技能現(xiàn)況調(diào)查及對策
吳靜 杜新香 張翠萍
【摘要】目的 了解腫瘤專科醫(yī)院護士護理軟技能現(xiàn)狀，為制定護士軟技能培訓、提高患者滿意度、提升護理質(zhì)量提供理論依據(jù)。方法 運用付艷芬編制的護理軟技能測評量表對某腫瘤專科醫(yī)院565名護士進行問卷調(diào)查，采用SPSS統(tǒng)計軟件對資料進行統(tǒng)計學分析，統(tǒng)計方法包括方差分析及t檢驗。結(jié)果 護士總體軟技能得分為156.98±20.34，其中人際關系技能得分最高，為29.62±4.12，認知技能得分最低，為19.06±3.68，漢族護士軟技能水平高于少數(shù)民族護士軟技能水平；不同學歷護士軟技能水平差異無統(tǒng)計學意義（P＞0.05）。結(jié)論 護士在護理軟技能水平上還可進一步提高，醫(yī)院應該通過培訓，采取針對性的措施提升護士整體的軟技能水平。
【關鍵詞】護士；軟技能；對策
Investigation of the current status of nursing soft skills in a tumor hospital. Wu Jing, Du Xinxiang, Zhang Cuiping, Affiliated Tumor Hospital of Xinjiang Medical University,Urumqi 830011, Xinjiang Uygur Autonomous Regions,China
【Abstract】 Objective To investigate nursing soft skills in a tumor hospital, provide theoretical basis for the development of nursing soft skill training, improve patient satisfaction and enhance quality of care. Method The nursing soft skill assessment scale questionnaire by Fu Yanfen was completed by 565 nurses working in a tumor hospital. Data was analyzed with SPSS statistical software and included variance analysis and t-test. Results Overall soft skill scores of the nurses was 156.98 + 20.34. The interpersonal skill scores were the highest (29.62 + 4.12) and cognitive skill scores were the lowest (19.06 + 3.68). The soft skill scores of Han nationality nurses were higher than ethnic minority nurses and there was no statistical significance in the different degree levels of the nurses (P > 0.05). Conclusion Nursing soft skills can be improved and hospitals should adopt training and specific measures to improve the overall level of nurses’ soft skills.
【key words】 Nurses; Soft skills; Countermeasures